What Patients Say

We regularly conduct surveys for feedback to determine how we can even better meet our patients’ needs. The following comments are taken from recent surveys. Here’s what our patients have to say about us:

“During a previous check with another provider, I was very unhappy with treatment. During my visit to TLC I was so pleased to find my treatment with you such an uplifting visit. Our thanks to everyone there!”

“Thank you for making our experience with hearing aides so pleasant. We would not have stayed with TLC for our second round of aides if we were not so pleased with everyone at TLC.”

“Staff are terrific!”

“Smart, friendly staff.”

“The staff was well knowledgeable and friendly and understanding of my situation.”

“The way the entire meeting went was so well-organized. All questions I had were answered even before I asked. Excellent care from start to finish.”

“I have been a TLC patient since 1970’s. Service has always been good. (The person I see) is an extraordinarily good audiologist, always on the lookout for ways she can improve my hearing and thus, my quality of life. Receptionist always jovial and competent. Friday walk-in worked well for me in a recent emergency.”

“Nessrin was wonderful- clear, patient, answered all questions , made sure I understood, advised me on what to get, and very pleasant.”

“Susan Yaffe-Oziel is excellent; she is extremely knowledgeable; always willing to spend extra time explaining things or trying to resolve any issues with my hearing aids.”

“An atmosphere of caring and joy where people love what they do and do it well.”

“This is a good place! I shout the news whenever I can!”

“Everybody was very friendly and our appointment went very smoothly. The audiologist was excellent with my 5 year old daughter!”

“The audiologist’s gentle nature and warmth put my mother and me at ease immediately.”

“You’ve changed my life with these wonderful hearing aids!”

“I’ve been seeing The Family Hearing Center for the last 25 years!!!”