The Family Hearing Center

Contact Us

Family Hearing Center
2092 Gaither Road, Suite 100
Rockville, MD 20850

Hours:
Monday – Friday, 8:30 a.m. to 5:30 p.m.

Phone:
 (301) 738-1415
Fax: (301) 424-8063
Email: fhc@ttlc.org

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For Patients

If you think you may have hearing loss, fill out this checklist below. If you answer yes to three or more questions on the checklist you should contact The Family Hearing Center for a hearing evaluation.  Please also visit our online Resource Library for more information about hearing loss.

Hearing Loss Checklist

Your Visit

What to Expect

When you arrive for your appointment, you will be greeted by the front office staff and asked to fill out the necessary forms. Your audiologist will review your personal information and will ask you some questions regarding your hearing concerns. Your hearing will then be assessed in a soundproof booth. The following procedures may be performed:

  • Otoscopy: Your Audiologist will look in your ears with an otoscope. This instrument is used to see the ear canal and the eardrum.
  • Puretone Audiometry: Earphones will be placed in or on your ears at which time you will hear a variety of tones to determine the exact point or threshold at which you can hear.
  • Speech Audiometry: You will be asked to repeat a series of one and two syllable words at different volumes to best determine your speech understanding.
  • Immittance Test: This test determines your middle ear function.

We will review and explain the results of the tests. The audiologists will give you recommendations based on your individual results and a follow-up report will be sent.

Appointments, Insurance & Payment

TLC’s Family Hearing Center serves all ages, infants through adults. Services are by appointment only. For information on our hours of operation, directions and location, please contact us. Major credit cards and personal checks accepted.  Payment is expected at the time of services unless prior arrangements have been made.

Insurance coverage may be available. Please call to confirm coverage. Payment plans are available. Below are providers.

Participating: Medicare, CIGNA, Integrated Health Plan Inc., NCPPO/UniCare/Mutual of Omaha, United Healthcare

  • Approved/Non-participating: CareFirst Blue Cross/Blue Shield of MD, TRICARE Sierra Military (U.S. Military coverage)
  • We work with a variety of managed care plans (shortlist): TruHearing, Amplifon, Veterans Choice

We offer a 10-month, no-interest payment plan for hearing aid purchases.

Staff

Resources

Overview

Patients trust in our integrity and expertise to provide them with solutions that meet their needs. We enrich the quality of their lives through better hearing and improved relationships with family and friends. Patients repeatedly remark about the high quality and professionalism of our office.

We can help you. Our goal is to identify hearing problems, provide appropriate amplification, and balance benefits and costs for each of our patients. An educated patient is our best patient. If a hearing aid is needed, it is only as good as the person who fits it, and our clinical approach to fitting a hearing aid is based on years of experience and current research. It centers on assessing the needs of our valued patients as well as their hearing and communication difficulties. Our approach has helped thousands of people over the years. Patients know that our audiologists are friendly, compassionate, and accessible and focused on fulfilling your hearing healthcare needs.

Your Visit

When you arrive for your exam, you will be greeted by the front office staff and asked to fill out several forms. Your audiologist will review your information with you and ask questions that are designed to assess your hearing abilities.

Hearing Loss Checklist

Do you find yourself asking others to repeat what they said?  A hearing evaluation may be recommended if you answer yes to three or more questions on the hearing evaluation checklist.

The Family Hearing Center serves all ages, from newborn infants to seniors. Adults and children at the Family Hearing Center experience personal attention and individualized care in a comfortable, professional, safe and friendly environment. Our approach ensures flexibility in providing solutions for each individual.

TLC audiologists frequently hear from our patients that relationships with family and friends suffer when hearing loss is not managed. According to a Johns Hopkins study, an estimated 26.7 million Americans aged 50 and older have a hearing loss but only about 1 in 7 use a hearing aid (Source: Hearing View, March 2012).

We strongly believe in our role as a community resource for information on hearing loss and offer educational programs, complimentary screenings and consultations, workshops, and seminars to community groups and organizations throughout the year. Our Help Others Hear program provides hearing aids to those who could otherwise not afford them.

Virtual Services

At TLC, we seek to understand your unique needs. The Family Hearing Center’s dedicated professional audiologists are licensed by the Board of Examiners of the State of Maryland and hold Certificates of Clinical Competence from the American Speech-Language-Hearing Association (ASHA). We have the skill and experience to best serve the full range of your hearing needs.

FAQs

What can you tell me about digital hearing aids?

There are many digital hearing instruments available, including modern designs that are discreet and wireless, easy to operate, and fully automatic. Most of these hearing aids analyze sounds, determine if the sound is speech versus noise and then convert this information to numbers which are analyzed and manipulated by a set of rules or algorithms that are programmed into a chip that controls the hearing aid amplification. As a result, digital hearing aids have less distortion than is generally found in analog hearing aids. These devices are extremely flexible and can be fine-tuned in many different ways via a computer.

Why should I bring my child to The Family Hearing Center for a hearing test instead of my doctor’s office?

TLC is one of a few facilities in the area that does team testing, which involves a staff member assisting the audiologist in the test booth and focusing on the needs of the child, so the audiologist can concentrate on test procedures. This team approach typically offers a non-threatening and fun experience for both child and parent. Also, depending on the age or involvement of your child, the center has a variety of test procedures available, and audiologists who are experienced in testing children of all ages for possible hearing loss.

Whom should I call to make an appointment for an auditory processing battery of tests?

Both an audiologist and speech-language pathologist will conduct testing. Patients’ first point of contact is the audiology appointment secretary, who will conduct a phone interview to determine if TLC’s evaluation is appropriate for the child in question. If so, clients will schedule an appointment. Generally, three separate appointments are scheduled: one with an audiologist, a second with a speech-language pathologist, and third, a parent meeting to review our results and recommendations.

How can I get my hearing evaluation charges covered by Medicare?

For those with hearing loss, The Family Hearing Center will request that you bring in or fax a prescription from one of your physicians, preferably your internist. The referral should be received at the time of your evaluation appointment. When you come in we will also ask that you fill out an HCFA form and allow us to make copies of your Medicare card and secondary insurance cards, when applicable. Following your evaluation, the bill will be sent directly to Medicare.

What are assistive listening devices?

Assistive listening devices (ALDs) are portable amplifiers that may be used either in conjunction with hearing aids and cochlear implants or on their own. They separate speech from background noises, making it easier to follow conversations in certain environments where distance, competing distractions or poor acoustics are factors.

What is a cochlear implant?

A cochlear implant is an electronic device that converts sound to digital signals that are sent to the brain, bypassing damaged nerve cells, where they are translated as sound. Whereas hearing aids amplify sounds, cochlear implants enable the user to understand speech and speak more clearly. They help patients with severe or profound hearing loss who can’t benefit from hearing aids.

What type of hearing aid is best for me?

Choosing a hearing aid can be a daunting task. Your audiologist will work closely with you to take into account several factors – the type and severity of your hearing loss, your lifestyle, the size and shape of your outer ears and inner ear canals and your manual dexterity – in order to determine the best hearing device for you.

Will wearing a hearing aid make me appear old or frail?

Today’s hearing aids are small and discreet, and some models are completely invisible to others. Besides, asking people to repeat themselves, responding inappropriately when others are talking and social withdrawal are more obvious indicators of hearing loss than wearing hearing aids.

What are hearing aids?

Hearing aids are instruments that amplify sounds in order to enable those with hearing loss to hear more clearly.

Can hearing loss be prevented?

Some types of hearing loss are preventable. Noise-induced hearing loss can be avoided by wearing proper hearing protection when exposed to occupational or recreational noise and turning down the volume on your TV, radio or personal music device. To prevent other types of hearing loss, avoid sticking cotton swabs or other objects in your ears, blow your nose gently through both nostrils and swallow or yawn frequently when traveling by airplane.

Are there different types of hearing loss?

Yes. There are three types of hearing loss: Sensorineural, conductive and mixed. Sensorineural is the result of damage to the inner ear nerves. Conductive is the result of obstructions in the outer or middle ear. Mixed hearing loss is a combination of the other two types; this means that in one ear you have an issue with the outer or middle ear and the inner ear.

What causes hearing loss?

A number of factors can cause hearing loss. The most common include aging, noise exposure, ear infections, excessive earwax, ear or head trauma, genetics, birth defects, benign growths or tumors, otosclerosis, Meniere’s disease and reactions to drugs.

What are the signs of hearing loss?

Symptoms of hearing loss include difficulty understanding what others are saying, asking people to repeat themselves, struggling to hear in crowded places with distracting background noise, the perception that others are mumbling or not speaking clearly, listening to the television or radio at a higher volume than others, experiencing a ringing or buzzing in the ears. You may find yourself withdrawing from social situations in order to avoid conversation and might experience depression.

Testimonials

  • The benefits I receive from my hearing aids are priceless.
  • I often recommend Family Hearing Center to my friends and relatives.
  • The audiologist’s gentle nature and warmth put my mother and me at ease immediately.
  • The friendliness, kindness, and understanding for elderly woman with Alzheimer’s was appreciated.
  • I liked the willingness of staff to spend the time to answer questions.
  • What I liked most about my experience at The Family Hearing Center was the friendliness and professionalism of your staff. They treat you like a family.
  • Friendly, professional service; audiologist was excellent with my young daughter.
  • Staff were accessible and helpful in a timely fashion.
  • The benefits I receive from my hearing aids are priceless.
  • I often recommend Family Hearing Center to my friends and relatives.
  • The audiologist’s gentle nature and warmth put my mother and me at ease immediately.
  • The friendliness, kindness, and understanding for elderly woman with Alzheimer’s was appreciated.
  • I liked the willingness of staff to spend the time to answer questions.
  • What I liked most about my experience at The Family Hearing Center was the friendliness and professionalism of your staff. They treat you like a family.
  • Friendly, professional service; audiologist was excellent with my young daughter.
  • Staff were accessible and helpful in a timely fashion.