Outcomes Adult Services
2092 Gaither Road, Suite 100
Rockville, MD 20850
Phone: (301) 294-9205
Fax: (301) 294-9209
Director of Vocational Services and Quality Assurance
Director of Community Services
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TLC Outcomes Service staff want to help you find the right service for your situation. Initial interviews are conducted prior to program entry to determine individual needs and proposed supports. If accepted, funding verification is confirmed. An individual plan is developed for each person we serve based on their preferences, interests, and desires.
Job Development and Job Coaching
Based on the DORS plan for employment participants receive assistance with resumes, cover letters and thank you letters. Individuals are supported to: locate jobs, apply for jobs, network with employers and interview with employers. Once a job is located, participants receive initial monitoring and support to ensure a successful adjustment to the job. Intensive training provided to facilitate communication, identify any needed accommodations and suggest strategies to increase the individual’s opportunity for success.
TLC Outcomes Service staff want to help you find the right services for your situation. Whether you have funding through the Maryland Developmental Disabilities Administration, the Maryland Division of Rehabilitation Services, or private pay services, or you are uncertain about your options, the intake process consists of the following steps:
- Contact our Administrative Assistant via phone at (301) 294-9205 or send us a message via our contact page.
- Schedule a visit with the staff person to which our Administrative Assistant refers you.
- Discuss next steps with the staff person about how to pursue the services that are right for you.
- Donna Cruickshank, LCSW-C
- Brendan Doyle
- Beth Odom
- Stacey Briggs
- Karen Morgret
- Patricia A. Ritter, Ph.D., CCC-SLP
- Social Security Administration
- O*NET Online
- Montgomery County Public Schools Transition Services
- The Maryland Technology Assistance Program
- Maryland Medical Assistance
- Division of Rehabilitation Services
- Disability Rights Maryland
- Developmental Disabilities Administration of Maryland
- ADA Americans with Disabilities Act Mid-Atlantic Center
Welcome to Outcomes Service at TLC, located in Rockville, MD, advocating for adults with disabilities to find and keep jobs and live independently in the community. Our program sets the standard of excellence in community-based services and has earned its tenth consecutive three-year CARF accreditation, a rigorous peer-review process. We succeed in finding our participants competitive, substantive jobs and educational and social opportunities that are vital to their independence and well-being. We provide them with the ongoing support they need to be successful.
TLC Outcomes Service, established in 1986, serves a diverse group of transitioning youth and adults with disabilities including developmental disabilities, autism, brain injury, and other neurological conditions.
Individuals with disabilities are entitled to full participation in the community in all aspects of life. Outcomes provide a variety of services to help achieve this goal. We enable our participants to reach the highest level of productivity and independence. Our extensive experience, community connections, and excellent reputation make us the provider of choice for over 300 individuals each year.
TLC Outcomes Service recognizes each person as an individual with unique abilities and goals. Our staff of experienced professionals strives to provide the best services possible by offering a person-directed approach. We work with each person to develop a program with goals that are both challenging and attainable.
We believe that all people should have the opportunity to be fully included in the community. Using a team approach, we value input from those we serve, their families, caregivers, and advocates.
We help individuals to find and keep jobs and live independently in the community. We strive to improve lives and expand the possibilities of those that we serve.
Funding for TLC Outcomes Service is received from the following sources:
- Maryland Developmental Disabilities Administration (DDA) encourages and assists people with developmental disabilities to lead full lives in the communities of their choice where they are included, participate, and are active citizens.
- The Maryland Division of Rehabilitation Services (DORS) offers programs and services that help people with disabilities go to work.
- Private pay and partnerships.
Our program sets the standard of excellence in rehabilitation facilities, having earned its tenth consecutive three-year CARF accreditation, a rigorous peer-review process.
How do I get started in learning more about TLC Outcomes Service?
Please contact us at (301) 294-9205, and we will direct your call to the appropriate person.
Why should I choose TLC Outcomes Service?
TLC Outcomes Service has been serving individuals with disabilities since 1986. We use a team approach to personalize services based on each individual’s needs. Our team includes a range of professionals including case managers experienced in vocational rehabilitation, knowledgeable in community resources and supporting families, social workers, and speech-language pathologists. We have been peer-reviewed for 30 years by CARF for accreditation attesting to our quality services.
What does a job coach do?
Job coaching is an individualized service. Each person in our program has their own unique needs and learning style. A job coach works with each person according to their employment needs. The amount of job coaching is determined by employee and employer needs.
How long will it take to find a job?
Timelines vary from person to person. Pre-vocational skills are very important; resume building, writing cover letters, and finding appropriate places to apply are crucial to job placement. It is also important to remember that the job search is tailored to each individual’s needs.
Where are the individuals that you serve employed?
There are many industries where individuals we serve are employed, including: retail, culinary, finance, federal agencies, local government, small and large businesses, healthcare, and more.
Do you have connections with area businesses?
We work with a broad range of employers in the community, however, individuals need to fit the essential functions of the job and be hired by the company.
Does TLC Outcomes Service place individuals directly in a job?
No. We work with individuals to develop skills, resumes, support, applications, and interviewing for jobs in the community. This job search process is the same for any individual seeking employment, however, we provide support along the way.
How long do services last?
Length of services are based on the funding source and assessed on the need of the individual and vary.
What types of services does TLC Outcomes Service provide?
- Personal supports
- Community integration
- “Outcomes is my favorite place.”
- “I like the fact that my job coach comes to see me on the job and solves my problems right away.”
- “The people are nice and understand what we need and all the support Outcomes gives.”
- “What I like most about Outcomes is they were very fast getting me my job. Also when I was having problems on my job, my job coach was very proactive in helping me.”